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Jr. Account Manager
- Location: Syracuse, New York (Not Remote)
- Reporting To: Director of Sales
- Employment Type: Full Time/Day Shift
- Position Description: This position, under the direction of the Director of Sales, is responsible for estimating and project management support for glass manufacturing, as well as quality data entry support.
- Wage: Base pay range is $19.00 - $24.00 per hour
- Responsibilities:
- Support the account management team with projects and initiatives.
- Create glass estimates per protocol.
- Order processing, Price Order creation, and invoicing.
- Utilize Estimate Tracker for reporting.
- Utilize Google Drive and Google Stream for the file management and documentation.
- Communicate within the company regarding the product and job flow processes.
- Attend meetings within the department for planning, training, and client management.
- Provide information about products and services over the phone, via email, or in live chat.
- Arrange shipments and assist with claims and return process.
- Basic customer support via email and phone communications.
- Data entry support for Quality/Supply Chain.
- Complete site surveys per company policy for field service installations.
- Maintain a clean and safe working environment.
- Education and Experience:
- High school diploma/GED equivalent preferred.
- Previous experience in a customer service role preferred.
- Skills and Abilities:
- Basic to Intermediate Excel skills and an ability to analyze and use critical thinking skills on a regular basis.
- Team player with ability to work collectively with others within the organization.
- Superb written and verbal communication skills and the ability to build relationships with clients.
- Comfortable in a fast paced and fluid environment.
- Self-directed with the ability to be resourceful, plan and organize work.
- Sound judgment and excellent problem-solving skills.
- Displays positive attitudes and practices good work ethics reflecting the mission, vision, and goals of the company.
Armoured One LLC is committed to the mission of saving lives. Our goal is to deter, prevent, defend, and protect against active shooter or deadly aggressive behavior incidents with solutions that save lives through assessments, protection, and training.
Employee Subject To Pre-Employment Background Screening