This week in our Meet the Team series, we’d like to introduce you to Ken Cole, one of our Account Managers for our Glass and Film Customer Service & Estimates team.
A Little Background
Ken grew up about 45 minutes outside of Syracuse in a small town called Martville. He and his wife have been married for nearly 30 years and they have two daughters. Ken spent twenty years in residential construction where he first started working in estimations for jobs. Soon after he moved into construction materials sales as the General Manager for his local True Value Hardware store. In that role, Ken was also responsible for estimating and contractor sales. In addition to those roles (and to this day), Ken owns and operates his own business, manufacturing products for another company here in Syracuse.
Why Armoured One?
When Ken first met Co-Founders Tom and Tino in 2014, Ken said, “they told me the mission of the company and the passion they showed while telling the story was overwhelming. I knew right then that if I ever had the opportunity to work for them that I would jump at the chance.” After almost four years of staying in touch with them, Ken started his career with Armoured One. Tom and Tino’s passion for protecting kids in school quickly and easily became his passion as well.
Ken’s Role at Armoured One
While Ken is responsible for providing estimates, he also plays an integral role in cultivating relationships with our manufacturing partners and our customers. He ensures that customers are communicated with from inquiry to delivery, and always does so with a smile. Ken maintains great relations with our community partners to ensure that our products are always up to standard and delivered on time. In addition to estimates and customer service, Ken is also trained and has worked as an installer for our team on numerous occasions. All of our installers are specially trained to ensure the quality and integrity of our product for the end user. As a growing business, team members who are able and willing to work across teams has been crucial to our success.
Ken is looking forward to seeing many of our new relationships and projects come to fruition in 2021. He has been instrumental in the work that goes into making those relationships and projects possible so to see them come to life is rewarding.
We understand that first impressions are lasting impressions, and we know that Ken does a great job in ensuring our customers and partners are taken care of from the start. We are very happy to have Ken as part of our team and grateful for all of his hard work.